December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

How refrigeration ruined fresh food

October 22, 2024
Before you buy orange juice, it probably waited, for as long as two years, in a two-story, stainless-steel tank filled with 265,000 gallons of viscous brown slush. It’s orange juice, but with its water and volatile flavor molecules burned off. The result is a simple syrup six times more sugary than juice and devoid of…

Why Action Is the Most Important Skill in the Workplace

October 21, 2024
Taking action is the key to business success. It builds momentum, drives faster results, and helps overcome obstacles. Here’s how to make action a habit and push past the barriers that keep you stuck in place.