A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
When preparing for 2025 and all the unknowns the future inevitably holds, a thorough strategic plan is critical to driving meaningful outcomes for any business.
Generative AI’s promises for the software development lifecycle (SDLC)—code that writes itself, fully automated test generation, and developers who spend more time innovating than debugging—are as alluring as they are ambitious. Some bullish industry forecasts project a 30% productivity boost from AI developer tools, which, if realized, could inject more than $1.5 trillion into the…