How This CEO Is Combining AI and Human Creativity to Revolutionize His Industry
David McFarland, the founder and CEO of Coterie Insurance, explains how he created one of the most innovative companies in the insurance space.
Pairing live support with accurate AI outputs
A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Taylor Swift Just Announced a Major Career Move and Fans Are ‘Shaking.’ Here’s Why It’s Smarter Than You Think.
As the final leg of her record-breaking The Eras Tour kicks off, Swift let fans know about a secret project she put together while on the road.
Every Leader Should Know About These 5 Risks Associated With Disinformation
Here’s what CEOs need to know about the rising threat of disinformation — and how to protect their business.
These Fast-Food Apps Offer the Best Value for Customers, According to a New Study
Not all fast-food apps are created equal. Here are some of the top-performing franchise loyalty apps — and why they offer the best value for customers.
11 Tactics You Need to Build a Happy and Healthy Remote Team
Despite many major companies forcing their employees back to the office, remote work still remains the preferred option. Here’s why my company leaned into remote work long after the pandemic and how you can create a productive, healthy environment without a physical office.
Tom Brady Is Joining a New NFL Team — as an Owner
Brady is purchasing a 10% stake in the Raiders.
Cloud transformation clears businesses for digital takeoff
In an age where customer experience can make or break a business, Cathay Pacific is embracing cloud transformation to enhance service delivery and revolutionize operations from the inside out. It’s not just technology companies that are facing pressure to deliver better customer service, do more with data, and improve agility. An almost 80-year-old airline, Cathay…
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The Download: an intro to AI, and ChatGPT’s bias
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Intro to AI: a beginner’s guide to artificial intelligence from MIT Technology Review It feels as though AI is moving a million miles a minute. Every week, it seems, there are product launches,…
Will Investors Go Wild for a Hologram Zoo? Find Out on the Season Premiere of ‘Elevator Pitch.’
Watch to see which contestants can convince our board of investors that they have invented the next big thing.