Frameworks like Lean Six Sigma and business process management (BPM) first gained traction because they promised clarity in the chaos—a structured way to bring order to messy, sprawling operations. Lean Six Sigma emphasized statistical rigor and quality control; BPM created end-to-end maps of how work should flow across departments. Both offered a repeatable way to…
L. Stephen Coles’s brain sits cushioned in a vat at a storage facility in Arizona. It has been held there at a temperature of around −146 degrees °C for over a decade, largely undisturbed. That is, apart from the time, a little over a year ago, when scientists slowly lifted the brain to take photos…
If your story stops working without you in the room to tell it, it probably was not that strong in the first place. Fixing that requires a new storytelling operating system.