A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Faire is a platform for small businesses, but it grew big the wrong way — almost becoming a $12 billion wreck. Here’s how it fixed the problem, and why you should think twice before skyrocketing.
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. What the US can learn from the role of AI in other elections When the generative AI boom kicked off, one of the biggest concerns was that hyperrealistic deepfakes could be used to…
MIT Technology Review set out last year to recognize 15 companies from around the world that demonstrated they have a real shot at meaningfully driving down greenhouse-gas emissions and safeguarding society from the worst impacts of climate change. We’re excited to announce that we took up the task again this year and will publish our…
This story originally appeared in The Algorithm, our weekly newsletter on AI. To get stories like this in your inbox first, sign up here. If it’s not broken, don’t fix it. That’s the approach bad state actors seem to have taken when it comes to how they mess with elections around the world. When the…