December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

The Download: training robots for unfamiliar environments, and all-new bird flu

September 20, 2024
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. AI models let robots carry out tasks in unfamiliar environments What’s new: It’s tricky to get robots to do things in environments they’ve never seen before. Typically, researchers need to train them on…

AI models let robots carry out tasks in unfamiliar environments

September 20, 2024
It’s tricky to get robots to do things in environments they’ve never seen before. Typically, researchers need to train them on new data for every new place they encounter, which can become very time-consuming and expensive. Now, researchers have developed a series of AI models that teach robots to complete basic tasks in new surroundings…