December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

Flu season is coming—and so is the risk of an all-new bird flu

September 20, 2024
This article first appeared in The Checkup, MIT Technology Review’s weekly biotech newsletter. To receive it in your inbox every Thursday, and read articles like this first, sign up here. September will soon be drawing to a close. The kids are back to school, and those of us in the Northern Hemisphere are experiencing the joys the end…

How Being a More Generous Leader Drove My Company’s Success

September 20, 2024
There is no time like the present to think more about others than oneself. Give generously in all you do: your time, energy, enthusiasm, caring and financial impact. Your company, clients, community and team will thank you.