A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Why OpenAI’s new model is such a big deal Last week OpenAI released a new model called o1 (previously referred to under the code name “Strawberry” and, before that, Q*) that blows GPT-4o…
This story is from The Algorithm, our weekly newsletter on AI. To get it in your inbox first, sign up here. Welcome back to The Algorithm! This week we’re going to talk about OpenAI’s impressive new reasoning model, called o1. I want to illustrate why it’s such a big deal with an example from my wedding…
Current guidelines for Amazon’s 1.5 million employees are a hybrid environment with a minimum of three days per week in the office. That changes in less than four months.
Originally billed as a limited-time response to provide relief to inflation-strapped consumers, the promotion has gained traction with customers demanding value from fast-food brands.