A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Overwhelm is the gateway to burnout, but as a culture we still accept it as the norm. If you’re tired of the perpetual grind and ready to take self-care seriously, the first step is to detangle from unhealthy habits. Here are three hard-won tips to unlearn what’s not working for you and kick overwhelm to the curb for good.
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. How machine learning is helping us probe the secret names of animals The news: Do animals have names? It seems so, after new research appears to have discovered that small monkeys called marmosets…
A tweak to the way artificial neurons work in neural networks could make AIs easier to decipher. Artificial neurons—the fundamental building blocks of deep neural networks—have survived almost unchanged for decades. While these networks give modern artificial intelligence its power, they are also inscrutable. Existing artificial neurons, used in large language models like GPT4, work…
The CEO of the International Franchise Association and the world’s largest franchise operator outline 5 things the vice president can do to support the franchise industry.
NBA greats like Michael Carter-Williams and Marcus and Markeiff Morris are teaming up with business leaders, transferring their skills and success from the hardwood to the boardroom.
Your breath can give away a lot about you. Each exhalation contains all sorts of compounds, including possible biomarkers for disease or lung conditions, that could give doctors a valuable insight into your health. Now a new smart mask, developed by a team at the California Institute of Technology, could help doctors check your breath…
Do animals have names? According to the poet T.S. Eliot, cats have three: the name their owner calls them (like George); a second, more noble one (like Quaxo or Cricopat); and, finally, a “deep and inscrutable” name known only to themselves “that no human research can discover.” But now, researchers armed with audio recorders and…