Apple Intelligence Is Finally Here. See What’s Changing on Your iPhone and How to Download the New AI Features.
Apple’s iOS update introduces features like AI summaries of text messages and an AI-powered Siri that can handle tech support questions.
Pairing live support with accurate AI outputs
A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
1 in 5 Small and Medium-Sized Businesses Could Be Out of Cash By Christmas, According to a New Report
Small businesses employ over 60 million people.
The Customer Is Always Worth Listening to, But Proving You’re Right Can Backfire
When approaching a customer who may be mistaken, sensitivity is critical — and the language we choose is vital.
Cultivating the next generation of AI innovators in a global tech hub
A few years ago, I had to make one of the biggest decisions of my life: continue as a professor at the University of Melbourne or move to another part of the world to help build a brand new university focused entirely on artificial intelligence. With the rapid development we have seen in AI over…
Get a $45 Digital Costco Shop Card with a Gold Star Membership
From electronics to groceries, get holiday-ready with Costco.
NBA Star Jaylen Brown Turned Down $50 Million Worth of Deals to Start His New Business — And He Got the Idea From Kobe Bryant
The NBA Finals MVP sat down to talk business with Kickstarter CEO Everette Taylor for a new series called ‘The Playbook,’ by Entrepreneur and Sports Illustrated.
The Download: mysterious exosomes, and AI’s e-waste issue
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Exosomes are touted as a trendy cure-all. We don’t know if they work. There’s a trendy new cure-all in town—you might have seen ads pop up on social media or read rave reviews…
Palmer Luckey’s vision for the future of mixed reality
This story originally appeared in The Algorithm, our weekly newsletter on AI. To get stories like this in your inbox first, sign up here. War is a catalyst for change, an expert in AI and warfare told me in 2022. At the time, the war in Ukraine had just started, and the military AI business was…
Exosomes are touted as a trendy cure-all. We don’t know if they work.
There’s a trendy new cure-all in town—you might have seen ads pop up on social media or read rave reviews in beauty magazines. Exosomes are being touted as a miraculous treatment for hair loss, aging skin, acne, eczema, pain conditions, long covid, and even neurological diseases like Parkinson’s and Alzheimer’s. That’s, of course, if you…
Her Company Makes an Iconic 75-Year-Old Candy Popular for Halloween. Ignoring This ‘Bad’ Leadership Advice She Received Helps Drive Its Success.
Liz Dee, co-president of New Jersey-based candy company Smarties, shares some important lessons in leadership.