December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

How CEOs Can Take Control of Their Emails and Achieve Inbox Zero

December 13, 2024
Although there are many methodologies that leaders can use to manage their emails effectively, a consistent and thought-through process is the most effective way to systemize and respond to emails and is a step of stewardship for the effective leader.

AI’s emissions are about to skyrocket even further

December 13, 2024
It’s no secret that the current AI boom is using up immense amounts of energy. Now we have a better idea of how much.  A new paper, from a team at the Harvard T.H. Chan School of Public Health, examined 2,132 data centers operating in the United States (78% of all facilities in the country).…