A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
There is no way around it, efficiency is crucial for project success. Agile principles allow teams to easily navigate complexity, breaking down projects into manageable tasks.
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. The UK is building an alarm system for climate tipping points The news: The UK’s new moonshot research agency just launched an £81 million ($106 million) program to develop early warning systems to…
The UK’s new moonshot research agency just launched an £81 million ($106 million) program to develop early warning systems to sound the alarm if Earth gets perilously close to crossing climate tipping points. A climate tipping point is a threshold beyond which certain ecosystems or planetary processes begin to shift from one stable state to…