December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

AI’s hype and antitrust problem is coming under scrutiny

December 10, 2024
This story originally appeared in The Algorithm, our weekly newsletter on AI. To get stories like this in your inbox first, sign up here. The AI sector is plagued by a lack of competition and a lot of deceit—or at least that’s one way to interpret the latest flurry of actions taken in Washington.  Last…

We saw a demo of the new AI system powering Anduril’s vision for war

December 10, 2024
One afternoon in late November, I visited a weapons test site in the foothills east of San Clemente, California operated by Anduril, a maker of AI-powered drones and missiles that recently announced a partnership with OpenAI. I went there to witness a new system it’s expanding today, which allows external parties to tap into its…

How to use Sora, OpenAI’s new video generating tool

December 9, 2024
Today, OpenAI released its video generation model Sora to the public. The announcement comes on the fifth day of the company’s “shipmas” event, a twelve-day long marathon of tech releases and demos. Here’s what you should know—and how you can use the video model right now. What is Sora? Sora is a powerful AI video…